Clients Requiring Support

For clients requiring support for Collaborate Online, please do the following:

1. Review the Help system on your Collaborate Online site.

2. Logon to the Collaborate Online Support Intranet.   You will be provided with a login name and password upon site setup.

3. View the documentation on the Support Intranet.

4. View the Help Videos on the Support Intranet.

5. Log a Help Desk Request on the Support Intranet.

6. Email us at support@collaborate-online.org

7. Call us at (866) 609-8861

Help Facilities

A context-sensitive Help System is available on each Collaborate Online site.  To access the Help System, click on the button or on the Help Link on the left side navigation.

Documentation

Documentation is available on the Collaborate Online Support Intranet.  Please login as described above.

Training

Collaborate Online provides a training class for your System Administrator.  Typically, formal training is not required for Collaborate Online users due to the ease-of-use of the system.

For an additional fee, Collaborate Online can provide additional training either through Web-based training or an onsite training class.

Training videos are also included for free on the Collaborate Online Support Intranet.